It will house the phone system that all Public Safety Answering Points (PSAPs) in the county utilize to process more than half a million calls for service annually. The new Intrado phone system will be the first in the Capital Region to offer text-to-911 capabilities, texting language translation, and the ability to accept live video from 911 callers.Īpple said the call center will process more than 150,000 calls for service yearly and dispatch five law enforcement agencies, 15 fire departments, and six EMS agencies throughout the county. This includes two generators, two HVAC systems, two uninterrupted power supply systems, and multiple fiber optic lines from several carriers coming in from different locations. The facility is equipped with several layers of redundancy on all major systems to ensure uninterrupted service. phone systems, and Central Square Technologies Computer Aided Dispatch systems. The dispatchers will be seated at state-of-the-art Xybix consoles that are outfitted with all-new Motorola MCC7500E radio consoles, NextGen Intrado, Inc. The new 11,000-square-foot facility boasts an E911 call center that can accommodate 37 emergency 911 dispatchers and call takers. announced the grand opening of the new Albany County E911 Center/Emergency Operations Center in Clarksville. We strive to maintain the trust and confidence of our citizens while working to improve the quality of life within the City.ALBANY COUNTY, N.Y. The Utica Police Department, in partnership with the community, provides impartial, ethical, and professional law enforcement service and protection. Following policing trends across our country and anticipating potential problems before they occur here, and making the necessary changes to improve service. We envision a future of continuing to be a progressive police department constantly make reforms and improvements, adapting to the needs of our police officers and the community we serve. Provide courteous police service with respect for the rights and dignity of the people we serve. ![]() We strive to maintain the highest levels of integrity and professionalism in all our members and activities. We believe in cooperative relationships all facets of the law enforcement community and the sharing of resources to more effectively serve of community.
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